*********** support to resolve router issues

I bought a router on the Huawei site, the router is just full of issues and now I'm struggling to get assistance from the support center as the agent looking at the issue is ***********. The below is the summary of what I reported:

Good day,

Please assist with the issues I'm currently experiencing with the Huawei WiFi AX3 router.

The router is giving me endless problems when it comes to the following:

- Signal is very weak - Has connection issue as the signal drops frequently which then results in internet connection loss - some times the router is not even discoverable on the network, only the Tenda router is visible - At other times the AX3 router doesn't have internet available and it's not the service provider that's giving the issue because when I connect the Tenda router as the main router, the connection works fine - Speed test is also not performing well when downloading (I'm currently on a 50/50 line speed)

I've logged an issue online and was advised to book the router in for checking. When I went on your support site, I was directed to go to Menlyn (your site indicated that the location closest to me doesn't have booking slots: Melrose Arch). I took the router to the Menlyn branch but couldn't be assisted, instead I was directed to call customer care (inconvenienced: time and petrol costs).

I spoke to Amanda from Customer Care, she advised that I send through an email with details of the problem and if possible also include screenshots of the WiFi when it loses connection.

Please see all images I could obtain and also the purchase invoice. Urgently advise a way forward as the router is not performing to what was advertised. My cheaper Tenda router outperforms this expensive AX3 router. I'm really not happy with this product as it gives me problems even when I use my Tenda router as a WiFi extender/repeater

Anticipate your response, thanks. ________________________________________________________________________________________

The response I received is proof of lack of investigation:

Huawei response:

Good Day Ndumiso

Thank you for reaching out to Huawei , we hope you are well. We are sorry to hear about your device , please be advised that internet connection is dependent on your service provider, the AX3 is a Wi-Fi extender with Wireless speed is up to 2976 Mbps meaning that you need to be on unlimited data for the connection to run smooth , kindly refer to your service provider for further assistance. Best regards Huawei support team