*********** service

I write this with so much frustration, after driving all thr way to your Melrose Arch branch only to come back without being helped.Sunday 13 December i called Huawei Customer care to ask about the repairs special they currently running. I spoke to some guy whome i told i have a p30lite which needs repairs on front and back, he then check for me whats available on p30lite and he told me its only the back repair on special. I then asked him if i take my phone to Melrose Arch i will then be assisted with only the the back and he said yes. Feeling very excited i then went to the branch only to be told that wont be possible as yyou policy says you fix both sides. I spoke to Nkuli who the took my details promising that they will make a follow-up and get back to me but i have not since received any call from the store. Im very upset with this kind of service considering that i stay very far from Melrose and had to drive only for nothing. You guys are giving customers wrong information coz surely had the guy i spoke to correctly informed me i wouldn't have wasted any time going there.. I need answers really....