Huawei...Why must a customer receive such poor service

I am beyond appalled by the service I have recieved from Huawei and their choice of repair centre.

My screen of my brand new P30 cracked. I phoned huawei and they gave me the details of how to complete a repair.

After a lengthy wait and battle with their courier company of choice. My phone was collected.

I phoned and emailed the repair group asking that my personal data remain on the phone as there was information on my device that cannot be replaced. The repair was very expensive and my quote stated that all would be fixed. This means I would receive my phone as new.

On the day of pick up, I drove to Midrand as the process was so lengthy and needed my device and the information on it for work.

I got my phone back. Switched it on and it looked like everything was working. On my way home I realised that my phone had been wiped clean. I contacted The Technologica group and was told that there was no other way. They could have contacted me first as I emphasized the importance of the phones data.

I then realized that my phones onscreen fingerprint scanner does not work. How can a company send a phone back after they say they checked it but it doesn't work properly. Why have a device that can't even make use of a key feature.

Huawei. I am sitting with a brand new phone. One I paid a lot of money for and a very expensive repair. It does not work as it should and I feel as though I wish I never bought this phone. It feels like it is the p30 but knowing it has faults now after owning it for a week (prior to the break). I am disheartened.

All my data is gone. This phone doesn't work properly. It's a blank canvas with faults.

I am probably expected to send it back. Another two weeks with no device. I cannot do that. I need my phone and I cannot believe the long process was in vain. To get back a half fixed device.

Worst. Experience. Ever

From a very loyal (this is my fourth Huawei device) but dissapointed and beyond frustrated and unhappy customer.

My P30 feels like a bad buy and a poor choice after this.