Huawei/Vodacom broken promises and bad service leaves me fed up

Oct of 2018 I was forced to get Another Cellphone because my LG G4 had a Motherboard Crash! I decided on a cell package BUT WAS CONVINCED to take a more expensive package because of the cell and Free Buds that came with it. I LOVE MY HUAWEI MATE P20 BUT MY EAR BUDS NEVER WORKED PROPERLY! ONLY THE 1 EARPIECE WOULD CONNECT AND PLAY - AFTER STRUGGLING FOR A WHILE - I DECIDED TO BRING IT Back to VODACOM POTCHEFSTROOM AND THEY TOLD ME THAT THERE IS NOTHING THAT THEY COULD DO AND THAT THEY WOULD HAVE TO CONTACT HUAWEI TO RESOLVE THIS. I WANTED TO LEAVE MY BUDS THERE BUT THEY REFUSED BECAUSE THEY WERE UNSURE OF WHAT WAS GOING TO HAPPEN. I STAY IN Parys a could 50kms away so each trip costs me 100+kms and time that I DO NOT HAVE! A WEEK LATER, I WAS TOLD TO BRING BACK THE BUDS BECAUSE THE HUAWEI REP WAS GOING TO PICK THEM UP AND TAKE THEM IN FOR ASSESSMENT. SO THE NEXT DAY I TOOK THE TRIP AND TOOK THEM BACK. 3 WEEKS PAST AND I FINALY GOT THE REPS NR FROM THE VODA TEC AND WAS IN WHATSUP CONTACT WITH HER. SHE HAD TOLD ME THAT THEY WERE STRUGGLING TO REPLACE MY BUDS! I WAS UPSET BECAUSE HOW CAN THE COMPANY THAT MAKES IT NOT BE ABLE TO REPLACE IT? AFTER ANOTHER 2 weeks of whatsuping IWAS FINALY TOLD THAT THEY ARE GOING TO REPLACE MY BUDS WITH THE GT2 WATCH AND EARPHONES TO MAKE UP FOR THE ALMOST 2 YEARS THIS HAS DRAGGED ALONG AND MY EXTRA EXPENSE BECAUSE OF THE HIGHER PACKAGE COST FOR WHICH I ONLY RECEIVED THE RUN A ROUND AND EVEN MORE EXPENSES. THE ASK FOR MY ADDRESS DETAILS AND SAID THAT IT WOULD BE MAILED TO ME FROM THE HUAWEI OFFICES. 3 WEEKS LATER NOTHING CONTACTED VODA POTCHEFSTROOM AGAIN REPORTED THE SITUATION AGAIN AND 2 WEEKS LATER STILL NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!! SO I EVENTUALLY GOT THE HUAWEI REP TO REPLY TO MY TEXTS AND SHE INFORMS ME THAT SHE WAS HAD TO LEAVE THE COMPANY BUT THIS WAS SUPPOSE HAVE TO BE HANDLED BY THEIR REGIONAL AND I SHOULD HAVE HAD MY WATCH AND EARPHONES BY NOW! Between HUAWEI AND VODACOM I WANT THIS SOLVED BEFORE MY CONTRACT EXPIRES NEXT MONTH OR I WILL COMMENCE WITH A CASE OF ***** AND FALSE ADVERTISING BECAUSE I PAID FOR A PACKAGE THAT I COULD NEVER USE AND WHEN RETURNED THEY THEN **** TO MY AND STILL HAVEN'T RESOLVED THEIR PROBLEM OR RETURNED MY NOT WORKING PROPERTY! THE PACKAGE WAS ADVERTISED AS AN R2999 EXTRA I WANT MY MY R2999 EXTRA VALUE AND THESE ALMOST 2 YEARS OF FRUSTRATION AND EXTRA EXPENSE RESOLVED EITHER SEND ME MY GT2 WATCH AND EARPHONES AS PROMISED OR GIVE MY A VOUCHER TO THE AMOUND SO I CAN AT LEAST GET ANOTHER PHONE OR PAD. I REALLY LOVE MY MATE P20 BUT THIS EXPERIENCE HAD JUST SOURED ME ON HUAWEI. I WAS GOING TO UPGRADE TO THE P40 PACKAGE BUT AFTER ALL OF THIS - I'M STRONGLY LOOKING AT THE SAMSUNG