1 reviews | Active since Jun 2016
Huawei's Terrible assumptions of weight, second time around
Second time around, bad experience with Huawei. I have a problem with my 6 month old Nova 12 - this phone was hardly in use. We all if a sudden find the screen showing faults and going blank completely after a few weeks. Reported to Telkom, sent o Huawei for repairs, Huawei 'suggests' we sat on the phone. My previous issue, the store said to me maybe my weight affected my phone. Is this a general line Huawei uses to get out of their faulty screen products? That customers are 'FAT'?? I have taken this accusation the second time around (and believe me I am not fat). I asked for a senior rep from Huawei to look into this logically - and guess what - Fazel Fabian suggests that we sat on it as well. Huawei, that is defamation of character. I have sent them an email, that I will not have the phone assessed again, and thereafter, Huawei will be taken to task legally for insinuating and assuming that we are silly to sit on phones. Huawei, you take people for granted. I am quite sure, someone is going to realize the nonsense reports you provide and blame innocent clients. Please bear in mind - accusations do not go down well - especially if your organization has employees that don't really care about client's and the inconvenience caused to them, To Fazel and Kenley, no customer care at all. Remember, if we don't buy these phones or take contracts, you won't exist... I refuse to pay for a contract with Telkom for a defective product, after just 6 months...
