Huaweicares dissapointing service

good day i rarely complain but a simple screen claim that has been taking over a month and all i get its with senior management. It took me a week after initial mail to register claim to actually get claim registered. Another week to have it taken to repair center for assessment told them exactly how screen got damage from beginning yet on 25th my debit went off like normal and i took out his insurance same week i got new phones on contract, 4 phones now with them and this is how they conduct business. I will most definitely take my business else ware if i don't get feedback by Monday and at least the waiver of the excess . VLM-***2-1, claim no: ***