HUAWEIA P10 LITE PRODUCT QUALITY AND CLIENT SERVICE

Hauwei P10 lite phone poor product quality , I ve had my Hauwei P10 lite phone for 8 months now, my phone crashed the soft ware during the week end 21 july 2018 and I took it in to Hauwei Melrose arch where they booked it in for repairs however I phoned the call center on Wednesday 25 July 2018 for a follow up and I was advised that quoatation for repairs was sentto me on Monday 23 july 2018 to my e-mail address , they did re-sent it again to me as I had not yet received it however.

- Huawei is charging me R5600.42 for motherboard repair and with a cellphone store price of between R4500 -R3599. - how does a phone motherboard crash after 8 months ? - how does Huawei quote R5600.42 as the product producer to fix R3599 worth of Phone ? - I have responded to Huawei Melrose Arch service center with all these concerns and nobody bothers to responds.

all of the above raises questions regarding Huawei product quality, service , reliability and also reputational ability regarding their quoatations.