Huawei - Zero Accountabilty by consultants and managerment

Item: Huawei Technologies
Rating: 1
Author: Rishadh M

I am writing in sheer disgust in the manner in which my issue with Huawei has been conducted. The problems I am experiencing is that my Huawei P8 Lite: · Does not sync with Outlook 2013 calendar. · That I cannot get the keyboard to display a row of numeric keys above the alphabetical keys. · The backup file is not restoring onto the device. The sequence of events are as follows: · Huawei handset purchased on the 15-09-2016. Proof of Purchase attached. · I called the call centre on the 22-09-2016 and was told that the iFix store in Sandton city would help me, I drove to Sandton and was refused help. The iFix consultants then directed me to Melrose Arch. Listen to the call recordings to my mobile no. 081 ********** . · I visited Huawei store on the 24-09-2016 and consulted with Renier, he could not help. · He promised feedback by Wed 28-09-2016. · To date - no feedback received. · Called for help again on the 30-09-2016. · Renier requested that I come into the store and have the motherboard changed on the device. · Visited the store again on the 08-10-2016, Renier advised that a software update has to run and it should fix the issue · Spent hours in the store and the problem has NOT been fixed. · Renier has requested assistance on the Huawei “WhatsApp” support group and he has NOT received the necessary support prior to the 08-10-2016 nor has anybody bothered to advise him on how to amend the situation while I sat in the store for hours. It is shocking that the face of your company, which in this case is Renier does not have the support he requires to help customers accordingly. He asked my 3 times if the head office has called me, which indicates to me there has not been any backup or support to him or I. Renier seems to be quite a capable consultant and I believe that if he had the backup he needs to fulfil his role, he would have resolved this issue on the 24-09-2016. The service I have received from Huawei is shocking. I rely on the calendar on my device to earn an income. I hold a commission only position and the incompetency’s of your companies service levels has cost me time and money. I have parent care responsibilities to attend to on a Saturday morning. I have wasted hours and 2 x Saturday mornings in your store and have had to pay for extended hours of parking and fuel (3 trips), due to the TOTAL lack of support from your company management. There are adverti*****ts all over Melrose Arch clearing displaying that a customer can expect premium levels of support from your company, which clearly is NOT true(see attached). This is FALSE advertising on you company behalf and I intend taking this matter to the small claims court if the issues above not solved timeously and to advertised functionality of the device. Furthermore, I made a choice to purchase a device from a relatively new manufacturer in the mobile phone industry being Huawei and not support the leading industry giants, Sony, Apple or Samsung. Huawei will never gain proper market share due to the lack of interest in keeping clients happy and ensuring devices execute functionality as they should. I certainly will not be handing out any outstanding reviews of the product or service levels when I am asked. I hereby formally request that the following is resolved please: · That the calendar sync works. · That the device is able to restore from HiSuite on my laptop. The Google backup that Renier made has missed contacts that are integral to my income. · That there is a numeric keyboard displayed above the alphabetical keys, as all other android devices do. · The device is exchanged for a product that works. This device is less than 30 day and has been problematic since day 1. Kindly acknowledge receipt of this email and indicate a time and date that I can expect a resolution. Renier has the device booked in at the store. 21-10-2016 - I have been informed by Renier Du Bruyn that his boss - Steven Eric Rabbie has to told to tell me the HUAWEI, cannot help and THAT THEIR PHONES DO NOT SYNC WITH CALENDERS. mY ADVICE TO THE THE PUBLIC IS not TO BUY THESE PHONES.

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