Huawei worst customer service ever

I have been trying to deal with Them for the last 3 weeks just to get my screen fixed so that I can get my Data off the phone. The phone has been damaged (screen, back cover and Camara.) I just need the screen to work so that I can get my data of the phone. But they are forcing me to fix every thing which according to them (includes the system board) and totals to R8 600. There general customer call center is very bad (useless). I am the customer and should have the choice as to what I want fixed. All there agents are like reading from the same peace of paper, no matter what you say, the response is always the same. And the manager/supervisor I so called spoke to (which I think was lie, someone pretending to be this person) says one thing, and then 10 min later when you speak a consultant they say the manager is out of country, and I could not have spoken to HIM. But the LADY that called said she was the manager. And I also think there clocks has got some problems. as they say they will call back in 10min, and then hours/days go past. Worst customer service ever. They should change it to (we provide no customer service and do as we please!!!)