Huawei WORST CUSTOMER SERVICE AND TREATMENT

Good afternoon. Last year I went to Telkom Maponya Mall and bought a Huawei laptop on contact with Telkom. A Huawei Nova 8 cellphone and a Huawei watch. I thought that since I will be treated like a King since I bought so many items for the Huawei brand. There is a Huawei consultant who is very friendly and who assisted me with the set up. So whenever you have a challenge Telkom will send you to the Huawei consultant. I later discovered that the Huawei Nova 8 is having a problem since I cannot access my PDF documents after scanning. Even on WhatsApp it can access WhatsApp videos, WhatsApp photos but I cannot access my WhatsApp documents. This I discovered when I wrote my October and November online exams. I will scan my documents but when I connect to the laptop I cannot find the PDF documents. But when I connect my Samsung phone which is way cheaper than the Huawei Nova 8 I can be able to access my Scanned PDF documents. I then told the Huawei consultant at Maponya Mall. She tried the best that she could but she could not solve the problem. She then called another Huawei consultant who came to Soweto and still couldn’t solve the problem. He then advised me to go to Huawei offices in Melrose Arch to get assistance. I drove to Melrose Arch and found another assistant. For now I won’t mention their names because the problem now is with the Huawei Technology customer service. He told me that there are other alternatives that I can use to get access to my PDF documents. I told him that I don’t want those alternatives. When I use the Samsung which is way cheaper than the Huawei Nova 8 I can access my PDF documents directly from the cellphone to the laptop and I don’t have to use those third party alternatives. They then took the phone and promised to fix it. Two days later I was told that I can go and fetch my phone. When I came the phone was not fixed. They just upgraded the software and they didn’t even check if the phone can access the PDF documents. The consultant then tried to convince me to take the phone and just use the third party alternative. I told them about my dissatisfaction. They then took the phone again. Remember that it was December on the week before Christmas. Since then nobody phoned me or contacted me about the phone. So they decided to keep the phone with them but I still have to pay the Telkom contract every month. The phone is handicapped. That phone was erroneously programmed. The least they could do was to give me a new phone since that phone is brand new but had a problem from the beginning. They decided to keep the phone z. According to them I must accept the phone the way it is and use that third party alternative because of the handicap. So they will keep the phone and I must keep on paying for the phone that I am not using. I am so disappointed with the Huawei customer service. So it has to be my Petrol and the parking tickets that I must always pay at Melrose Arch? And why must I pay for that expensive phone that cannot even do a simple task that can be done by a SAMSUNG phone? So they ate keeping the phone deliberately just to force me to accept the phone that is handicapped? After buying so many items to support the brand is this the kind of customer treatment that I deserve? This is the worst customer treatment that I ever got from such a successful brand. I even doubt that I am the only one who is treated like this. I wanted to speak to the Huawei manager or CEO but I am told that they don’t have the contracts. Again WHY MUST I PAY FOR SUCH AN EXPENSIVE PHONE WHICH DOES NOT MEET MY CUSTOMER NEEDS? And why must I suffer that Huawei gave me a phone that is having a problem? Why at least couldn’t they give me a new phone which is working well instead of forcing me to pay for that phone. Right now they kept the phone. The consultant told me that there is nothing they can do on that phone. So I must just use the third party alternative. I still refuse to do that while a have a Samsung that is cheaper but deliver the Goods than the expensive Huawei Nova 7