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Ahmad S

1 reviews | Active since May 2013

26 Sept 2018, 21:08

Huawei VS Apple? Not impressed with

Good day,

This must be the worst Huawei experience ever.

My 3rd Huawei handset My wife has a Huawei and my daughter.

I brought my phone to the canal walk service centre to have my p smart repaired(I wasn't getting any internet connection)

So I get told they replacing the board I get it back and we'll done it works soon after I discover that the camera doesn't work which was working before it was repaired.

So now I get told they need to replace the camera. Anyway that's what they do. After replacing the camera it still doesn't work then I get told it's the screen. So I tell the staff to order the part and let me know when the part will arrive so that I can come in for the phone to be repaired.

So here I am the replace the screen in less than an hour and hand it back to me nothing gets said just handing it back to me.

I insert my Sim cards to test and check my phone guess what the camera still doesn't work.

I could have taken my phone to a Pakistani repair shop and probably got better service and my phone repaired.

Each visit to your store costs time and money this is the 3rd such visit.

I am not impressed my handset has been wiped twice and will probably be wiped again.

I am sitting in your store and really feel like I am getting the worst service ever.

I do hope that you guys can save yourselves from this comic show.

Not impressed at all.

I do hope that at least someone in Huawei will consider it decent enough to address my unfortunate experience.

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Replies (3)
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Ahmad S's update03 Oct 2018, 14:13
Reviewer Update
Huawei Canal Walk need customer service training. Huawei South Africa needs to get people looking after client liaison. By far the worst experience I have had. If it matters do contact me not the store. Thank you.
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Ahmad S's update05 Oct 2018, 15:06
Reviewer Update
Still waiting... Called and emailed twice since and still no response. Can it really be so terrible to own a Huawei?
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Ahmad S's update08 Oct 2018, 08:21
Reviewer Update
Dear Hello Peter Admin, does Huawei even exist? All they say is they have escalated the matter. Have you managed to make contact?