Huawei Technologies repair centre pathetic customer service

On the 6th September 2017 my Huawei P10 plus had been couriered via TNT to the Huawei repair centre , I was told that the repair will take approximately 14 to 21 working days .

I confirmed with the Courier service via TNT tracking and my phone was delivered on the 07th September 2017 and it was received by Michael in the service centre, to take things further the Huawei repair centre has not notified me that my phone has been delivered to them and their are in custody of my phone. I have been calling the repair centre for the past three weeks and I got the following answers from the call centre agents.,

1. They cannot track my phone as it was not uploaded on their system 2. They don't know why my phone was manually captured 3. They are not sure why the IEM number was taken off the system ( Are they staff *****ing customers cell phones) 4. They took my detail on numerous occasions and I was told that the matter would be escalated to their repair centre and it has now been 2 weeks later and nobody has called me. 5. On Friday the 06 October 2017 I called the call centre and got pretty much the same response , so I asked to speak to the supervisor , A guy by the same of Bongani came to phone and told me that he has escalated the matter and he will call back at 13:00pm the very same and provide me some feedback on my phone, Bongani did not call me back and on Monday I called him and his response was he escalated the matter and he does not have resources to help me further.

It has now been 23 working days which the Huawei repair centre has my cell phone and they cannot locate my phone neither have they notified me about when I will be receiving my cell phone . This is the pathetic service I have received from Huawei.