Huawei Store: No stock, slow refund, poor service (GT6 Pro)

I placed an order on the Huawei Online Store but had to cancel it on 27 Nov 2025 for two reasons: You did not have the Huawei Watch GT6 Pro with the brown strap in stock (only the black one). Your delivery estimates were too slow. I immediately went to Takealot, who had the correct brown stock and faster delivery. I am a fan of the product, but your direct store experience is failing your customers. Now, I am being punished for this. I have the watch on my wrist (thanks to Takealot), but Huawei is still holding onto my R5,949.15 refund. My refund dashboard (ID: R******) is contradictory. It states "Refund Completed" in the text, but the tracker is stuck on "Processing". It has been 10 working days. Hiding behind a "14 working day" policy for a simple reversal is unacceptable when I only cancelled because you couldn't supply the product I wanted. Please release my funds or provide a Proof of Payment immediately.