Huawei South Africa's disregard towards customers

To be honest it a negative rate was possible I would of given them a negative 5 star review.... I bought their premium device the Huawei P50 Pro with in 7 days had issues with charging. After contacting Huawei South Africa I was advised to take in the device for inspection and repairs. Life being as a tick as it is I did not have time to take in the device until me and my wife had matching off weekends. After the phone was inspected we were informed that did had water damage which was impossible being that the phone is Flash resistant up to 1.5 m and has never been exposed to any sort of moistureAfter the phone was inspected we were informed that did had water damage which was impossible being that the phone is Flash resistant up to 1.5 m and has never been exposed to any sort of moisture. A claim should have been done in my honest opinion to repair the phone. About a week after visiting the store the SIM card one reader stopped working this day resulted in them telling us that the main board might also be water damaged which is impossible being that only the charging point had to vote a damage to start with. A pick up was arranged for the phone to go back to the store for further inspection and to see if a claim can be done if the claim will not be will not be done I honestly will not accept that and will definitely go and take further steps against the stool and Huawei South Africa. All this being said the service from the store started out as a very very good but later as the progress convinced the communication and communication between the staff members to us called West and West eventually ending up in some of the staff members being arrogant towards us. The manager of the store is now handling the case by himself this is my honest opinion is better than the stole members handling the case hopefully store the claim will go through and all the device will be replaced or repaid at no cost to us as it is a 23000 grand phone. Hopefully this review will make you think more than twice before you buy a Huawei from any store in South Africa