Huawei South Africa

I went through to my service provider under a year ago to query a concern on my Huawei P30 lite which was one and a half years into my contract.

I was informed that I needed to go directly to Huawei services as the phone warantee was covered by the service provider for the first year and further queries thereafter were to be taken up directly with Huawei.

The closest Huawei branch in my area was the Cornubia Mall branch, after querying that I suspected a battery leakage, as there appeared to be a purple fluid underneath the glass back of my phone, and I was told by the on site techical staff that "The p10 lite has a lithium battery" and my suspicion was highly unlikely. They assessed it on site and said that there just appeared to be some "moisture under the back glass". They asked me to leave my device with them, to send to head office for further investigation. He asked me to take the cover on my phone with me, and he informed me that once it goes through to had office they'll format the device, and remove the tempered glass as well, and advised that I should buy a replacement tempered glass and back up my data.

Two weeks later I was contacted about my device and was informed that it had "corroded" and was quoted R1200 to fix it, and at the same time was told that if didn't fix it, the corrosion would be worse and my device my fail.

I decided not to fix it decided to instead opt to wait until my contract was due for an upgrade and just replace it. When my device was returned, the vague message that met me on the job slip was "back paint on glass peeling". Also to note, my phone returned looking exactly the same as it did when I gave it to them. My tempered glass was still on it, the "moisture" supposedly under my back glass was still there, and looked exactly as it did when I had left it with the store, and it was returned to me in an unformatted state.

About a month ago the same device, still working normally, fell and my screen cracked. I opted to get this repaired by a third party and opted to get a battery replacement at the same time. Upon replacing my battery the man fixing my phone mentioned that my battery was leaking acid, only to confirm the issue I had suspected when I initially went through to Huawei.

I had to go out of my way to go to the one Huawei store in my province, and have the inconvenience of arranging for a temporary phone and taking leave, only to be met with pathetic customer service, and to find out down the line that they didn't even carry out a proper investigation on my device. I'm actually beginning to doubt if they even carried out any investigation at all!

Absolutely upset and disgusted with the pathetic service provided by Huawei, and the sad excuse of an investigation that they claim was carried out.