Huawei Shocking Services at Melrose Arch shop

Good morning

I write this review with utter disgust and disappointment on how Huawei’s service centre at Melrose Arch. I took my Huawei tablet in for repairs early September 2019. They asked me to pay upfront for the repairs to be done. I agreed to pay. I came back a week later to fetch my Tablet , because the y said it would take a week to repair. I was told that they are still waiting for parts. They told me that I should come back the following week.

It should be noted that I stay 20km away from Melrose Arch. This is costly from a fuel point of view.

I came again to fetch my Tablet they told me it’s not ready. I then took a decision to retrieve my Tablet because clearly it wasn’t going to be repaired.

I asked for my refund and to date I have not been refunded. The staff at the front desk at this Huawei shop need to be trained and the less is said with the ones sitting at the back of the shop.

This is pathetic because to date I have not been refunded. I have no intention to purchase any Huawei products or hardware.