HUAWEI Service Center sucks

I sent my phone for repairs on 15 September and received a quote for the repairs on 17 September. I paid 19 September and sent proof of payment on the 19th. I called on 23 September and was told they would escalate the call because my payment was not reflecting. Today I called again and spoke to Mershan(This time I took a name), and was again told that my query would be escalated. It's now 21:32 on 28 September and still no call. All that was needed was a replacement of my covers and still nothing. The service so far is the worst **** I have experienced and these ****s just don't care. They have my money and my phone, the only thing they don't have is any clue of how to satisfy a customer. HUAWEI your client service sucks, and your agents are clueless *****s