Huawei Robot support

Huawei has no idea about service and taking responsibility for their products and tells their customers that is basically their fault for purchasing a defective product. I got myself a GT3 watch brand new 7 months later the watch started having problems, the battery only lasted a day the interface stoped working when i removed the watch to recharge it to take it in to the Menlyn mall store i noticed that the back plate was loos i then handed it in so that they can fix or replace it as it was still under warranty a week later they contacted me to inform me that they are not going to fix or replace the watch as their is moisture in the unit. They then informed me that the cover on the back came loos because of misuse……… their is absolutely no evidence of this the watch still looks like the day i purchased it all of the corespondents sounds like they are scripted and like robots i will never in my life be purchasing or supporting any of their products ever again