Huawei Pura 70 White

My handset was sent for repairs on the 3rd November 2025 via the Telkom Store in Potchefstroom and was returned on the 26th November 2025. After having it for a week it was still having the same problem. Handset was getting very hot. Spoke to Saaed and Mark at Huawei Technologies. The handset was collected again on the 11th December 2025 by Ram courier service. I was called on the 18th December 2025 saying the handset was sent back the 19th December 2025. I called this morning the 23rd December 2025 was told that the handset was sent to SSS Mobile and they closed and will only reopen on the 7th January 2026. So why was I not told that on 18th December 2025 when they called me. I am deeply disappointed in the service received from Huawei and yet I rated them the best company. I called again today the 23rd December 2025 and waiting on a call back but nothing yet. So now what must I do. When the handset was collected the second time around nobody calls to tell you when the handset was received or what the repair was or whether the handset was going to be replaced. The handset is only 8months old and told them that I do not have the finances to repair it if out of warranty. It's a very expensive handset. They gave me a R200 voucher which I cannot use. So becareful when purchasing a Huawei phone and yet we had no problems with previous Huawei handsets. I would like this matter to be resolved as soon as possible.