SS
Shedrick S

1 reviews | Active since Jan 2018

03 Sept 2019, 12:47

Huawei P30 photo **** and disgraceful after care & support services

To start off, I bought a new Huawei P30 phone about 3 weeks ago after being a loyal Samsung user for over 15 years. The only reason I jumped shipped was because of the great reviews and superior camera functionalities. Well, well to my surprise the camera wasn't so superior after all. It merely can't capture something as measly as eye colour correctly. My immediate family all have green and blue eyes and the P30 captures it as black. We all look like demons with this so called P30 with the best camera in the world currently, I have taken pictures with far less extravagant phones and it managed to capture the eye colour correctly. After numerous attempts to get Huawei to resolve my issue via online chat services and calling the helpline I'm still awaiting feedback. I have spoken to numerous people that just don't care about the name and brand they are working for. I've requested live chat sessions and call recordings and to escalate this issue to Huawei China in an attempt to get my problem resolved. I'm still awaiting Shafton Pather (Manager) and Antonia Arendse (General Manager) to contact me after I've left a number of messages with team leaders as the team leaders are just as *********** as the phone and I'm still waiting........Not only have I given them the opportunity to rectify this issue, but it fell on deaf ears and after I told them over and over again I will be going to the media with this. I also gave them the option to take back the phone in order for to go back to get a Samsung again or replace the device...(Again my suggestions fell on deaf ears) I went to their service centre in Melrose arch and they had no cooking clue as to what is wrong with the phone and had no loan devices to book in my phone for a period of up to 14 days. The assistant there also informed me that the camera doesn't take real pictures of which I was well aware of given my experience with the phone. I opted not to leave the phone there and not be connected in this day and age and times we living in. I would like to congratulate Huawei on fooling us as consumers and not given a damn of the after sale and support services. I will be exposing Huawei on social media and I will engage with the consumer protection act. I wouldn't wish anyone even my worst to go through the hardship, time, money and effort I've gone through to resolve this and still nothing has come from it.

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Replies (2)
Huawei Technologies
Huawei Technologies's reply04 Sept 2019, 17:05
Official
 
Good day, Shedrick. Thank you for bringing this to our attention and we apologize for any inconvenience caused.  Please provide us with your contact number so we may investigate and expedite this issue. 
SS
Shedrick S's update09 Sept 2019, 16:29
Reviewer Update
I still haven't heard anything from Huawei, even Hello Peter reviews can't improve Huawei service.........I'm gobsmacked wow