Huawei p smart 2019

Hi Have a replacement P Smart 2019 device from Edgar's. This phone is a replacement phone from the HUAWEI P8 That was damaged. HUAWEI Has a promotion for P Smart 2019 device.. My P Smart 2019 device has a cracked screen. I have submitted several times to Huawei sent all supporting documents and Information.. I since have not received any response. The Promotion was advertised on Facebook and Google. The promotion is ending end of December Please assist Need help Thank you Mrs Selvarani Govender ***