Huawei Non Service Centre Melrose Arch

This cannot be called a service centre, there is no service. No queuing system so absolute chaos, Waited 80 minutes to be attended to. Handed in phone and had to pay immediately for battery replacement (odd). Phoned a day prior to make sure I could get a loan phone (as advertised) to be told they had none in stock. Kicked up a fuss and got said loan unit. Tracked repair online and after 2 days noticed repair was marked as completed. Went to fetch my phone and the agent firstly couldn't find me on their system, or she doesn't know how it works.

Many minutes later was told that repair hadn't even started and was told the online system, which they promote, doesn't work. They apparently close off all service cases every day. What's the point in having a CRM then? Caused a fuss and was told to come back in 90 minutes. Wasted 2 hours ****ing time, went back and was told they now need a part which they don't have in stock. They could have phoned me instead of having me waste my time. Maybe they don't have airtime?

Had a bit of a heart to heart with "non-service consultant" and she simply shrugged shoulders even though she agreed this level of service was not acceptable. Since then 2 weeks have passed and all I have received was an email saying I will be contacted via email or phone when the device is repaired (which they said originally will take 2 to 3 working days). I would have been better off taking it to the guys at the flea market or corner store to repair.

I can't believe such a global brand will allow such incompetence.