oT
occasio T
1 reviews | Active since Sept 2014
14 Nov 2019, 12:19
HUAWEI MERLOSE ARCH BRANCH BAD SERVICE
PATHETIC SERVICE AT MERLOSE NORTH PIAAZA BRANCH,AFTER 7 DAYS AND STILL NO QUOTATION,TRIED CALLING THEM EVERYDAY...THEY DONT PICK UP THE PHONE AT ALL..ON THE ONLINE PORTAL,IT SAYS UNIT REPAIRED BIT NO QUOTE
THE HOTLINE KEPT ME ON HOLD FOR 20 MINUTES AND THEN CUT ME OFF...CALLED AGAIN AND ON HOLD FOR 20 MINS THEN THEY TOLD ME TO CALL MERLOSE BRANCH AND THATS AFTER THEY FAILED TO CALL THEM THEMSELVES
THE WHATSAPP LINE IS EVEN WORSE..IF THEY CANT SOLVE IT..THEY IGNORE YOUR MESSAGES..I HAD TO CHANGE A LINE TO GET ANSWERS FROM STEVEN...WHO APPARENTLY SHOWED UP ON THE OTHER LINE WHEN I MENTIONED HELLOPETER
IMEI NO ***533 25
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Am so disappointed with the service at huawei repairs center in Merlose,starting from the incompetence sales team members(Theo and the manager) who couldn't tell me why i didn't get a quote in 7 days when my unit was booked in on the 7/11/2019,the response i got is we are sorry,not good enough from a professional point of view
This branch doesn't pick up calls at all,when i asked why,Theo said they have one line,so if its one line then the phone has to ring the whole day with no answer
Anyway after my unit was booked in on the on the 7th,and calling the center with no success,i contacted online support and they said the unit states repaired on the system, and there is no quote because it was probably repaired under warranty but they promised to escalate the matter,again no results on this
i then turned to huawei whats app group,was told exactly the same story..then a guy named Steven stopped responding because obviously he didnt have feedback,told my friend to enquirer for me using a different number,Steven then responding thinking its a new client the he said he will escalate the matter,really shocking but again nothing happened
I decided to take a day off at work to find out whats really going on,thats where i realized the shocking truth,Theo the lady who booked in my phone said she couldn't locate my phone because apparently she couldn't find the batch number,i was confused because i presented her with my repair slip and shes the one who booked the unit in,i then realized the is no proper structure or management in the repairs department
Things got worse when Theo returned(30 mins later) and said that the phone wasn't fixed because Sbusiso the technician messed up and didn't send the quote for 7 days and they gonna send me a quote now
I was so disappointed and i requested a quote and a loan unit,for the next hour,non of the loan units worked but i had log in my google account with one of the units but i ended up leaving without any loan unit,really sad for a big established company like huawei
Things got worst,the 1st quote was emailed to me and i accepted it and made online payment using the link on the quote,a few minutes later Theo shows up and says the quote is wrong and they have emailed me another one,i told her i had already accepted and payed for the 1st one,then she said we have cancelled the 1st quote,so i was shocked as to how you would cancel a quote already paid for, then i added the dots together that when Theo took the loaned phone which was not working (with my gmail logged in) to the back,they probably tempered with my emails not realizing that i had already made payment using that link because when i asked for the loan unit to be returned to me to log out,she took time to come back
this is a ********/***** case if investigated,below is the proof of payment on the quote which i accepted and payed for which forms a binding agreement between me and your company lawfully
I need this matter resolved by 11 Am or else am involving my lawyers and the ombudsman by 12
occasio T's updateReviewer Update
15 Nov 2019, 00:59Am so disappointed with the service at huawei repairs center in Merlose,starting from the incompetence sales team members(Theo and the manager) who couldn't tell me why i didn't get a quote in 7 days when my unit was booked in on the 7/11/2019,the response i got is we are sorry,not good enough from a professional point of view
This branch doesn't pick up calls at all,when i asked why,Theo said they have one line,so if its one line then the phone has to ring the whole day with no answer
Anyway after my unit was booked in on the on the 7th,and calling the center with no success,i contacted online support and they said the unit states repaired on the system, and there is no quote because it was probably repaired under warranty but they promised to escalate the matter,again no results on this
i then turned to huawei whats app group,was told exactly the same story..then a guy named Steven stopped responding because obviously he didnt have feedback,told my friend to enquirer for me using a different number,Steven then responding thinking its a new client the he said he will escalate the matter,really shocking but again nothing happened
I decided to take a day off at work to find out whats really going on,thats where i realized the shocking truth,Theo the lady who booked in my phone said she couldn't locate my phone because apparently she couldn't find the batch number,i was confused because i presented her with my repair slip and shes the one who booked the unit in,i then realized the is no proper structure or management in the repairs department
Things got worse when Theo returned(30 mins later) and said that the phone wasn't fixed because Sbusiso the technician messed up and didn't send the quote for 7 days and they gonna send me a quote now
I was so disappointed and i requested a quote and a loan unit,for the next hour,non of the loan units worked but i had log in my google account with one of the units but i ended up leaving without any loan unit,really sad for a big established company like huawei
Things got worst,the 1st quote was emailed to me and i accepted it and made online payment using the link on the quote,a few minutes later Theo shows up and says the quote is wrong and they have emailed me another one,i told her i had already accepted and payed for the 1st one,then she said we have cancelled the 1st quote,so i was shocked as to how you would cancel a quote already paid for, then i added the dots together that when Theo took the loaned phone which was not working (with my gmail logged in) to the back,they probably tempered with my emails not realizing that i had already made payment using that link because when i asked for the loan unit to be returned to me to log out,she took time to come back
this is a ********/***** case if investigated,below is the proof of payment on the quote which i accepted and payed for which forms a binding agreement between me and your company lawfully
I need this matter resolved by 11 Am or else am involving my lawyers and the ombudsman by 12
oT
occasio T's update15 Nov 2019, 00:59
Reviewer Update
Am so disappointed with the service at huawei repairs center in Merlose,starting from the incompetence sales team members(Theo and the manager) who couldn't tell me why i didn't get a quote in 7 days when my unit was booked in on the 7/11/2019,the response i got is we are sorry,not good enough from a professional point of view
This branch doesn't pick up calls at all,when i asked why,Theo said they have one line,so if its one line then the phone has to ring the whole day with no answer
Anyway after my unit was booked in on the on the 7th,and calling the center with no success,i contacted online support and they said the unit states repaired on the system, and there is no quote because it was probably repaired under warranty but they promised to escalate the matter,again no results on this
i then turned to huawei whats app group,was told exactly the same story..then a guy named Steven stopped responding because obviously he didnt have feedback,told my friend to enquirer for me using a different number,Steven then responding thinking its a new client the he said he will escalate the matter,really shocking but again nothing happened
I decided to take a day off at work to find out whats really going on,thats where i realized the shocking truth,Theo the lady who booked in my phone said she couldn't locate my phone because apparently she couldn't find the batch number,i was confused because i presented her with my repair slip and shes the one who booked the unit in,i then realized the is no proper structure or management in the repairs department
Things got worse when Theo returned(30 mins later) and said that the phone wasn't fixed because Sbusiso the technician messed up and didn't send the quote for 7 days and they gonna send me a quote now
I was so disappointed and i requested a quote and a loan unit,for the next hour,non of the loan units worked but i had log in my google account with one of the units but i ended up leaving without any loan unit,really sad for a big established company like huawei
Things got worst,the 1st quote was emailed to me and i accepted it and made online payment using the link on the quote,a few minutes later Theo shows up and says the quote is wrong and they have emailed me another one,i told her i had already accepted and payed for the 1st one,then she said we have cancelled the 1st quote,so i was shocked as to how you would cancel a quote already paid for, then i added the dots together that when Theo took the loaned phone which was not working (with my gmail logged in) to the back,they probably tempered with my emails not realizing that i had already made payment using that link because when i asked for the loan unit to be returned to me to log out,she took time to come back
this is a ********/***** case if investigated,below is the proof of payment on the quote which i accepted and payed for which forms a binding agreement between me and your company lawfully
I need this matter resolved by 11 Am or else am involving my lawyers and the ombudsman by 12