Huawei Menlyn mall service center with no customer service and bad workmanship

I am writing to express my disappointment regarding the recent service I received for the repair of my GT3 watch at Huawei Menlyn store in Gauteng. I believe it is crucial for all to be aware of my experience in order to ensure the quality standards that this store strives to maintain is know to the public.

On 17/06/2023, I brought my Huawei GT3 to your store for repair. The reason behind my visit was a cracked watch face. I did research on the stores and believed that the Menlyn store had the inhouse expertise in watch repairs, which is why I chose to entrust my beloved timepiece to this team.

On arrival the technician assessed my watch and disclosed that they only needed to replace the front cracked glass as everything ells was fully functional. He then proceeded in providing me a invoice for the repair of front glass replacement witch i paid in full on the day. He furthermore committed to have the timepiece repaired within 5 days.

To my dismay, the repair service fell drastically short of my expectations. Not only did it take way longer than promised, but they send my timepiece to a other independent contractor called DRC without my consent. DRC further contacted me with an additional invoice to pay which I never agreed on.

I still had a lengthy discussion with Joshua(store representative) regarding the replacement value vs the repair value and whether it was viable to repair the watch. after more than a month of waiting for proper feedback i contacted the manager of the store and made it very clear to him that there is a huge lack in communication at the store and no customer service as it has been more than a month since i booked my watch in. As a valued customer, I had expected a higher level of professionalism and attention to detail from the store. It is disappointing to have to go through the hassle of bringing my watch in for repair only to receive subpar service. As someone who cherishes their timepiece, I am deeply disappointed and disillusioned with the overall experience.

finally about 3 months later and a lot of email I eventually received my watch back. very happy to finally have my watch back (note that the watch itself is a awesome product) it failed after only 3 weeks. the poor workmanship of the repairs center did not fail to surprise me after the level of service I received.

I then contacted the sore again and they provided feedback that they will send a courier to come and collect my watch. till dated once again more than a month since my complain i have not heard back from them.