Huawei Menlyn **********

Good day, I went to Huawei Menlyn to get my phone repaired (Mate 20 Pro) and as this was the second time I have sent it in due to a screen fault now it did it again. I requested them to please see what was wrong with the phone as my screen no longer came on and so they gave it through to the technicians and they took a look at the phone and the result was water damage. So I requested a quote to fix the phone as I was told the screen will never come back on and the mother board was damaged beyond repair and that I have unfortunately lost all my data and I will not be able to retrieve anything. Now imagine how one feels they cant get memorable photos and important documents off the phone, regardless to that I was given a quote of R4500 to get the phone fixed and so I said I don't have the cash flow now but I will collect the phone and bring it in on a later stage when I have the cash flow. So here is the catch Huawei Menlyn and there technical team are a bunch of ********* trying to fish money from people when the phone is actually not as damaged as they say it is because I collected my phone and I went home and put the phone on charge hoping it will come on and well guess what??? the phone came on the screen has a green tint to it and hey my mother board is working and I was able to retrieve all my data. unfortunately I had already gotten an early upgrade because I was told the device was needed for repairs and I could not pay for that at that time. I want to hold Huawei responsible for this and I feel they are to fix my phone free of charge because this is unacceptable.

How can I take this matter up?

Regards Sheldon Crause