Huawei Melrose Arch ****ty service

I went into the Melrose Arch branch on the 27th September to fix my P20 pro LCD and was advised to call them on the 4th as their store was going under some renovations. I called yesterday and was told their systems are down and to call today. I called today and was told by an Agent Shawn that their systems are still down but i can go into the branch for assistance and i can also make use of a service where they can pick my phone up and repair it and then they will drop it off. He said he will send me an SMS with a link with details. It been almost 2 hours and I have still not received an SMS. I sent an email asking for someone from the Melrose arch branch to call me but got a response saying book your phone in. I cannot drive almost 40 minutes to a branch only for them to tell me they cant fix it and i must call again. This has got to be the worse service ever as no one can actually assist me.