Huawei Melrose Arch disaster - do not support them!

I find it shocking that nothing has been done to fix the service issues at Melrose Arch. I recently book a repair on a device. The first problem was that all the available numbers for the store are always engaged - I tried calling more than 20 times on different dates and at different times and could not get through once. Secondly, i sent 6 sets of emails over two weeks and never received a response. Thirdly, I escalated the issue through the customer care line and still nothing happened. I then checked the only repair status which indicated the repair was complete. I set aside valuable family time today to collect the device, only to arrive at the store to find that the device had not yet been repaired. Worst of all was that no manager was available to assist me nor could they be reached to speak to me over the phone. I will never buy another Huawei device based on this service!