Huawei Laptop and customer service dud

My boyfriend is starting up his business and so he is heavily reliant on his laptop, however after not even hitting the one month mark, his laptop screen just decided to turn off and never turn back on. A flash shows that the processor is still functioning, but the screen just will not light up in order to see what is going on. The laptop i5 Notebook was purchased at an East London Telkom, who then completely removed all responsibility from selling the 'faulty' device and told us to contact Huaweii. We tried multiple times to get hold of HuAweii, eventually they responded and stated that they would fetch the device. We were told that we would be informed when they planned to do so.... Here we still sit with a new device ready in its original packaging to go, and no contact has been made by Huaweii since. There is no sense of urgency on this horizon. I liked Huaweii's brand, however the novelty is quickly wearing off. It is sad to see how our hopes of acknowledgement is actually swimming into the lost 'customer service Abyss'.