Huawei is the worst service provider I've dealt with in years! DO NOT BUY ANYTHING FROM THEM ESPECIALLY A PHONE

<div>Huawei South Africa is absolutely USELESS. I'm actually so mad at myself for ordering the new Nova phone from them last Friday. I took my current phone, a P10 Lite to the service centre at Melrose Arch on 31st August 2021 for the promotional battery replacement. That was a painful, torturous experience. The staff were rude and unprofessional, they look tired and irritated. The manager Samantha whom I insisted on speaking to after getting no joy from her staff eventually assisted me, I got the phone back after 2 hours. I was not provided a, receipt or proof that the battery was replaced, no warranty fot the hew battery as is stated on their website. This battery is still performing like the old, faulty one so I don't believe this is a new battery.i called the call centre, wasted aurtime, I've chatted with the live agents since then, possibly 7 or 8 different ones,, all of them promise to escalate the matter and promise to call me back to provide feedback from Melrose Arch, till now no one called. The agents at the call centre told me to go back to Melrose Arch to get the warranty paper and receipt. Imagine the cheek, for something that's their fault. I live in Roodepoort, I had to pay someone to take me there and back, now I must pay again to go there to collect a receipt and warranty and the old battery so that I can see that it's been replaced, as I don't believe it was replaced. It's so simple to just go.onto their system, cgeck and confirm the battery replacement and evsik me the receipt and warranty instead of me making a trip all the way to Melrose Arch. The staff are arrogant and unhelpful and all *****. I regret changing from Samsung to Huawei, Samsung service centre is upmarket, professionally managed, efficient, great systems in place, there are vending machines for visitors, coffee available, at the Huawei service centre from entering the door to sitting on the queue to being assisted by an angry looking agent is just traumatic. I would not recommend Huawei to any sane person who wants good service. Can someone please assist me with a number for the CEO or any senior staff member please, I need to take this matter further. Because the only number one can call is the 0860 customer centre number with useless people, all *****, no one able to help, I hope I've warned someone who was planning to make the biggest mistake if their life by dealing with Huawei not to use this company. I wish I could cancel the new phone I just ordered. I'm tracking it on their system since I paid last Friday, it's still sitting at the exact same place 'payment made', it hasn't been shipped and I was told shipping takes from 2 to 7 days. Please can someone help with a number I can call to escalate this matter to a senior staff member. Thank u. BAD, BAD SERVICE, HUAWEI SUCKS!!!!</div>