Huawei doesn't care and is not customer centric

My phone has an ip68 (2m & 30 min)rating but lands in water for less than 3 seconds and the phone is rendered useless.

A phone that costs about R20,000.00

I sent the phone for warranty repairs and was not kept abreast of the status without asking the area manager. When asking what's happening, I was just told by the area manager that no warranty repair would happen and now I have no update from him, the repairs centre or the customer service team on how to get the device back.

No-one shows accountability to help me or willingness to help. Now it's a 21 day lockdown and I cannot finalize a thing.