Huawei Customer Service Centre - Cornubia Mall

I had sent a Huawei device back to the store in a space of two weeks to be rechecked because the battery performance didn't live up to it's expectations. The second time I visited the store was on 3rd November 2019 and the consultant who booked it in again was Faeeza. Thereafter, I had to contact the store everytime I needed an update on my phone. I had called and spoken to another consultant named Prenell, she said that the manager, Dhiren would return my call and update me on what was going on with my device as he was out on lunch when I called. More than three days have passed and there hasn't been any call from him. I had to ofcourse call them again on 7th November 2019 because this was now becoming frustrating to say the least. Another consultant,Saahil said that he would get back to me on 8th November 2019. It's now 9th November 2019 and there's still no sign from any one of them. I would have atleast expected some feedback by now. With after sales service like this, one needs to think really hard about whether it's worth upgrading to another Huawei device in the future. Really disappointing because Huawei has taken years to build the good reputation it has today but it's the people on the ground who aren't bothered to maintain it. -Review written on behalf of someone