Huawei Customer service

I have been experiencing a problem with my Huawe Smar****ch and contacted the Support Centre on ***. The person on the line was quite helpful, but could not resolve my issue and referred me to the Huawei Store in Canal Walk. When I arrived there, a lady asked how she could assist, and I described/explained the issue I was experiencing. She immediately told me, "we do not work on watches", you must find a rep. Maybe go check one of the cellphone stores in the mall to see if there is a rep". I could not find a rep. I made contact with the Support Centre again and they referred me to my service provider and mentioned that I should ask them to download firmware. I then visited the Telkom Store in Canal Walk and the 2 ladies there were most helpful, they could unfortunately not resolve the issue and went over to the Huawei store with me to advise them that they need to look at what the problem could be. A different lady assisted us now, but her attitude was of such that she seemed annoyed at us for requesting assistance. She also mentioned that they do not get training on smar****ches and that there is nothing they can do. The lady who turned me away earlier came out from the back office and said the following to a gentleman who was in the store - "Ons werk mos nie op watches nie". The customer service was very unprofessional and not a very good experience. My watch was eventually taken and I was advised that it would take 4 - 6 weeks. The lady also mentioned she could not load it on the system and gave me a card with my serial number that was handwritten on it. She then said - "We will only contact you when it comes back", So , no need for you to bother us until we call you.