Huawei Clearwater head office too busy celebrating to refund

I bought a p50 at the Clearwater mall Huawei store I returned it because it was faulty the battery did not even last a day. They allowed me to change the phone then I took the nova10 and there is a regubd that is due to me which I have not reviewed and it's been 2 weeks going on 3. I called the store to enquire about my refund I was told the store manager would call me back which she did not. I had to drive to mall this was 4 or 5 the time I have driven to mall after purchasing the phone because of issues regarding this purchase I was told thsy the people at head office are not responding because they are celebrating Eid. The people at the Huawei head office have been celebrating Eid for 2 weeks now and it's going onto 3 weeks now and this is why I can't get my regubd.

This is unacceptable how can the WHOLE Huawei head office come to a stop like this. This is very upsetting because they were able to take my money while they were celebrating Eid but now they can't give me back my money.

This is so disappointing because the sales guy (J) was and has been amazing and very helpful throughout the whole process its just everyone else who is messing everything up.