Huawei Care doesn't prioritize clients they have inconvenienced.

Huawei Care / Viva Care. They made me wait for 3 months before I could get feedback on a claim, even after I've sent out all required documents. Now that I've paid my excess that was required, they told me that there are additional costs because the value of the device went up. I thought phone value depreciates. After paying again the additional costs, I still need to wait for another week before I can get my device.