Huawei care claim

I have submitted a claim to Huawei care claims on the 04th of march 2022 Ticket #***] - Quotation - Job 3660 and every time i email them this is what they saying (Dear Client, Thank you for your follow up email. We thank you for your patience following the submission of your claim requirements. With regret, due to the current backlog of repairs and claims with our service providers, there may be a delay in the assessment of your claim. Your claim is currently queued for assessment, and an assessor will attend to your claim as soon as possible. We appreciate your patience greatly and thank you for your understanding. Regards, Huawei Care Claims) how long does this assessment take to get my phone fix?