Huawei Canel Walk disgusting service

Took my P10 plus in for them to have a look at the fuzziness under the screen on the 8 January 2020 and was told to book it in. Discription given faulty screen which I did based on the technicians instruction. I was advised that it would take 3 working days for the quotation to come through. On the 9th January 2020 received a whatsapp message saying that Canel Walk branch was to busy and that it would go to there Huawei workshop in Maitland.

By the 17th January 2020 had not recived any quotation, and then the fun and games started....9am phoned Canel Walk *** x 22 times ,no answer, phoned 0860 861 111 x 8 times eventually got through and they had no record of my phone on there system. After hours of investigation I eventually got hold of the Maitland workshop.NOT a Huawei repair workshop Two Tins Group *** a general IT and cell phone repair business. I did NOT authorize for my phone to go to Two Tins Group.

After phoning Two Tins 15 times eventually got through I was told they wouldget back to me with a quote which did not materialize ,phoned again and spoke to Tashreeqoh who needed to start her computer. 2 hours later phone her again! Eventually I received the quotation stating problem CRACKED SCREEN!!!!!. R1661.75 Phoned her to query why my phone now has a cracked screen.....? told she has gone home. I phoned the Hauwei call centre and was told that Mario from the Canel Walk would contact me ......................still waiting!!

Watch this space..............................