Huawei canal walk worst repair shop ever

Poor service deliveries with uncooperative staff. I booked my p9 lite in for repairs two months ago to have a cracked screen fixed. They sent me a quote after I had to call to say I didn't receive anything then I immediately paid it. A week later I called the call centre again because there is no number for huawei canal walk directly. When I called I asked for the progress, they said to me it shows on the system I need to still pay a quote. I went in to the store and it turns out they quoted me again for 3400 to which was a second quote and the unit now needed a mother board. I refused to pay it and they agreed they would have it repaired as it was their mistake to not have added it on the initial quote . that was a month ago. Whenever I call the booking agent she keeps telling me about what the system says and the phone is waiting for a part from Dubai! With???? I emailed the store manager, no reply, I emailed the booking agent, no reply. I don't know where my phone is, if its fixed or what?? I paid just over R1300 to have it fixed at the 'proper' place and this is what I get. Its pathetic and because of this I will never purchase a huawei item, ever again. I want my cell phone fixed and in my hands.