Huawei Canal Walk Service Centre - worst customer service!

The Huawei Service Centre in Canal Walk provide the worst customer service I have ever experienced. I booked my phone in at the store for repairs of a factory fault on31/01/2018. I was told that the repair would be done in 21 working days from that day. 1) I received a service number for my device being booked in at the repair centre on 07/02/2018. my fone had been at the store and was never in booked for repairs! 2) I called the customer service on 22/02/2018 to follow up on the progress of the repair as I was nearing the end of 21day period, and the agent informed me that nothing has been done to my phone yet and is still laying at the store the same as when I had it booked in. 3) I went to the store on 01/03/2018 and they had my phone laying in a bag, just like the day that I brought it in. The sales person I spoke to said cant explain why my device was still laying there but that the parts to have it fixed will arrive on 06/03/2018 and because my phone is laying there the longest, it will be done first on 06/03/2018. 4 ) She said she will confirm with the technician the following morning (02/03/2018) and call me to provide feedback. No one called me back. 5) I called in again today (07/01/2018), still nothing has been done to my phone and still no one has contacted me.

This is pathetic service! and every time I went to the store, there were customers complaining about the exact same thing. These people need to realise that this is people's property, which we pay for, and its not cheap. And then there is little to no effort put in to take care of it or help the customer.

I don't know how to get this resolved... :(