Huawei Canal Walk Service Centre

On 29/2/2020 i booked in my Huawei P9 for a battery replacement. A couple days later i received a sms stating that my device is ready for collection. When i collected my device i noticed that my (perfect, unscrathed screen) was Full of scratches and cracked. I told the consultant that i cannot accept the phone like that and that they need to sort it out. They kept my phone and said they will escalate it to head office and that they will give me feedback the following Monday. They also asked for my address so that they can courrier my phone back to me once fixed. Monday came and gone and i haven't heard from them. I then emailed Huawei support and they told me that there is a 72 hour turn around time for my query. I then waited until Wednesday, still haven't heard from them. I emailed again and was told that they will give me feedback the following day. Thursday i received a sms to say that my device is ready for collection. I went to collect my phone today (15/2/2020) only to be told that they are still waiting for the spare part. This means that a whole week went by without them even doing anything to my phone. This is not acceptable and i am not happy with the service that i received from Huawei Canal Walk.