Huawei bad customer service

I regret buying a Huawei cellphone because now i have to deal with the *********** staff in the Melrose Arch branch. On 08/01/2020 i took my phone in because it had an issue with the screen rotation icon that does not work and also my phone does not do step counts anymore. When i arrived at the store i was assisted by a young man who seemed to be the only one who knows and understand the product. He determined the issue and advice to wait for my turn to hand in the phone for repairs. When it was my turn to get assistance from another consultant who was very clueless and failed to provide some answers to most of the questions i was asking her. I could tell that she was not sure of what she was doing and this got me worried because this person is supposed to write a report on the issue of the phone. She did not even know how to check if my documents were all backed up before taking the phone in. She told me that the turnaround time is 3 working days then i would have my phone back and till today i have not received my phone and no one has bothered to give feedback since the deadline has passed. When i call the store no one picks up the phone even when calling in exactly when the store open no one will answer the phone. I have also contacted the call center and they always telling me that the technicians have placed an order for the front cover and it has not arrived yet. No one is checking with the warehouse to see if they have the front covered and has it been requested. On the 15/01/2020 an sms came through to confirm that my phone is ready for collection but when i called to confirm no one knows anything about the sms and i was told that that its an automated sms that was mistakenly sent by the system. How crazy is that? System that sends sms to customers and provide incorrect information? This is really frustrating because Huawei is one of the biggest brands and yet it does not even care about their clients, even the assistant branch manager at the Melrose Arch is very useless and does not even deserve the position and needs to be demoted to a consultant position who will be welcoming clients at the door. Iam very upset and this is the last product to own from Huawei.