Huawei BAD BAD SERVICE

Good evening this is what u call customer service I phoned huawei customer service spoke to m***** regarding a Huawei p20 Pro battery m**** did tell me he will phone huawei Menlyn branch since its closest to me and check if they do have a battery hour went past and m*** phoned me back stating that there is a battery I then told m**** please book the battery for me as I am working that day and can only do it the next day. M***** then phoned the branch and confirmed they have a battery and will keep it for me as I went there the next day spoke to the "chief" in charge who said they know nothing of this and that a person bought the battery and they don't have any stock don't know when they going have stock up to now I am still not hearing anything from huwaei.