1 reviews | Active since Mar 2014
Huawei at it again
So on 06 Apr 2019 i had a very bad experience with my Mate 20 Pro and Huawei Customer Service. Eventually after many calls, emails etc i got sorted out with an other series (P30 Pro) phone. Forward 2 years later and i'm having troubles again. I decided to stay with Huawei seeing as it was the customer service i had a issue with and not the company. But it seems like ever since Huawei lost GMS the customer service declined even more. One would expect them to bring their A game in a time when they need it the most. I have a Mate 40 Pro. I use it extensively for work. I took it to Canal Walk as well as Tyger Valley repair centres but no one could assist After sending it for repairs through RAM (the top microphone does not work) i had to phone the repair centre 3 times, plus online support for an update. Eventually they phoned me back and told me they had to order the main board and may take a week. So I'm left with no phone, and had to resort to lending a broken P smart. So much for my Mate 40 Pro VIP service hey. Who ever gets this from Huawei: I want you to buy my phone and let me choose a Samsung or Xiaomi that's worth the same. I'm done with Huawei. I cant even get a decent cover for the phone, but it's suppose to be a top tier phone. No Huawei, just no
