Huawei are *******

I submitted my phone for repairs in Melrose arch for repairs on 29 June 2019 and never got to pay the qoute and neither fetched it until 07 Dec when I sent my son to go collect it on my behalf. He was told it is no longer there,it was sold cause I took more than 3 months to collect it. I called the call centre to understand this and the consultant who helped me advised me to tell them to put which they are saying in writing so I can lodge a complain. I called the shop and spoke to Wendy on the same day and she said she will get back to me hut never did. On the 3rd of January 2020 O was finally able to go to the shop, spoke to Nkululeko about this matter and he said there's no such that my phone was sold but sent yo the head office and thus he will request it back to the shop so that I can have it and it will be surely back by the next Wednesday. After I didn't get the call yo collect my phone and calling but the phone never picked up I finally went back on the 10th to collect my phone. A guy helped me, took my service order sheet, went to the back to check my phone and came back asking me if I want him to give the phone or do I still want it to be fixed? I said I still want it to be fixed, so he made me a quotation and I paid in the shop via speed point. I was told it will be ready by Monday. By Wednesday I sent my son to go collect and he was told there's no phone it is in head office. I spoke to the lady helping him via the phone asking her how come? She gave the phone number of Gabriel who she said she works on heard office and is the one responsible for bringing my phone back and that I must call her. I did call her and after she listened to the story she said she will find out what happened and get back to me but never did.

At this point I'm exhausted and confused by this experience. I just want my phone back and my money also.

Attached below find supporting documents

Regards Zimkhitha Mmotong ***/ *** I still haven't received my phone after you guys promised that it will be at Melrose arch by Wednesday, today it is Sunday and yet again my phone is not there and no one has a clue in the shop where it is and there is nothing they can do. I have call their customer service who promise to help and never do. They keep saying they escalating the matter but no results. Even when you at their shop there is no manager who can help you and no name tag on anyone