HUAWEI AND TELKOM ARE *******

Huawei, you guys are terrible service providers, together with Telkom. You lie to your customers. I waited a few months to upgrade my contract. Eventually, I received calls and smses from Telkom, so I went into the Gateway store. The consultant at Telkom Gateway managed to sell me the Nova 9SE. Looked good, lovely color, so I upgraded my contract after a few months. I took the phone all excited. Never did I imagine that both Huawei and Telkom would lie to me and make me pay for something I cannot enjoy. I am paying for a contract every month - and the phone keeps shutting down. The forst time, after 14 days of having the phone, it completely shut down. Could not switch back on, all my contacts pictures etc lost. Telkon refused to replace the phone, saying they do not follow the CPA law of replacing defective products within 30 days. They booked the phone in, after 7 days, I received another phone, which Telkom stated they received from their supplier in JHB. They said it is a new phone. When we switched the phone on, there were Cell C messages on them. How was the phone new if it did not arrive in a sealed box??? Is this how Huawei looks after their customers? I took the phone, complained to Telkom, but they refused to budge, saying they will have to book it in again!! I have to pay for the contract, the service, the billing and Huawei refused to sort my phone out??? I complained to the Huawei consultant at the store - Akhtar - he said send him an email. Even he did nothing! When we try to contact him, he does not respond. And guess what Huawei... the second phone now that I have, HAS SHUT DOWN, YET AGAIN. How the hell do you people sell a defective product???????? When are you people going to realise you are lying to people and selling defective products??? Huawei, the second Nova 9SE has now completely shut down. I do not have another phone. I have a little baby at creche, I have a role at work which I need a cell phone, I have a husband on the road, who could need assistance during the day. Huawei and Telkom have compromised my life in such a way... Huawei should be ashmed selling defective products, so should Telkom. Both of you service providers have absolutely no care or bother at all for lying to customers. Huawei, if you cannot maintain your customer base, either shut down, remove your defective products or learn to maintain your client base. I have no phone. If you need to contact me call my husband. I am very upset that now, with 6 months, TWO HUAWEI PHONES HAVE GONE FAULTY? AND THAT IS MY FAULT??? HUAWEI, WAKE UP AND REPLACE MY PHONE. I am giving you one day to see how you can sort this issue out - I have battled for months with the phone shutting down. Now it won't come back on. Sort THIS OUT!!!