HORRIBLE SERVICE, UNRESPONSIVE, BAD COMMUNICATION

I booked my phone into the Huawei Customer Service Center on the 17th of July. I was told that it would be ready in 7 working days. 2 weeks later after absolutely no communication I called and asked about it, and only then was I told that the repair center had apparently been ****** and they were unsure as to where my device was. I was told I would be contacted and updated in 7days Again, 7 working days later, nothing. I had to call them myself 9days later to get an update. Suddenly my phone was found and would be repaired. I have been calling and calling and I keep getting a different story. Of late I have been told that there are no parts. My device is awaiting parts. HOW DOES A REPAIR CENTRE NOT HAVE SCREENS!? Two weeks ago, I told them I don't want my phone fixed anymore, i just want my device back. I don't need it to be fixed or anything anymore I will get it fixed somewhere else. I have been told that the matter is being escalated, the matter is being escalated, again and again. I DON'T WANT THE MATTER TO BE ESCALATED I WANT MY DEVICE. I am now scheduled to leave the country for 8 months and I want my device back. I have had no phone for over 2 months now. It's absolutely ridiculous. Their lack of communication is unacceptable. Why do I have to go through so many hurdles to get MY OWN DEVICE BACK. They refuse to give me an address for the repair centre so I can go get my device myself. I think this is the most ridiculous thing I have ever seen.