Horrible service just continues

And what happens then

The frame on my phone was damaged by them

Kind Regards

Claud Atterbury ‪***‬

-------- Original message -------- From: PM01_logisticsza <***> Date: Fri, 03 Sep 2021, 16:49 To: claud_atterbury <***> Subject: RE: Poor repairs and afters ales service - ‪***‬ Good Day Claud,

As per our telephonic conversation, please take your device into SSS Boksburg tomorrow morning

Leticia will happily assist to assess the device while you wait

Kind Regards

Ravi Krishna

发件人：‪‪Claud Atterbury<***>

发送时间：2021-09-03 02:01

主题：Poor repairs and afters ales service

收件人："***"<***>

抄送："***"<***>

Good day

Please see correspondence between myself and your employee as I am not going to repeat myself like a stupid

I do expect from Huawei to replace this device as your repairer damaged my phone even more except for that the cursor is jumping around when one type, since last week when SSS replaced the front screen, the battery was also replaced and is not even lasting a half a day after being fully charged

Really Huawei I was not expecting this from a corparate giant like yourself, especially supporting you like crazy over the lsdt few tests 7 phones and 2 watches

It's so so sad

I was dealing with Tando this morning and have requested like 3 times for a copy of our chat in order to attach to this mail......yes I suppose your services is definitely making serious statements

Kind Regards

Claud Atterbury

‪***‬

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After 21 calls between Huawei and SSS their kahoots partners fitting used parts the clients phines

Hi Ravi

Once again another useless visit to SSS they refuse to have the device tested within a hour and 10 minutes. Letitia advised yesterday they will swop the device as its giving so many problems and the unit is still under warranty. I AM VERY CERTAIN THEY HAVE REPLACED THE SCREEN WITH A USED ONE AS MY PHONE WAS CLEAN AND HAD NO MARKS ON. Yesterday Letitia made me believe they will be swooping out this device for a Y8 she still gave me pricing and said I will be loosing a R1300 as that device is cheaper, I still said it's fine.

Regarding your manager that sits at SSS what a rude person and he made it very clear he is nor there to resolve my queries and to have my problem sorted out.

I will be seeking assistance on Monday from the consumer board

Kind Regards

Claud Atterbury ‪***‬