Horrible service!!! Huawei P30 Pro promotional items incorrect and getting attitude from Agents

The worst Experience ever. I got a brand new Huawei p30 Pro business contract. I claimed the gift and when I have received the promotional gift, I found that my cover that they have sent me was in fact for the P30 and not the P30 Pro. this made me believe that they have sent me the incorrect package. this is not a huge problem to resolve but it has been more than a week at this stage of people telling me that my pakage is on its way to only find out later that was the original package. getting told to track my parcel with the emui number which I know was already delivered with the incorrect contents. getting told I now need to wait for feedback and the "agents" have escalated and cannot do a ting further for me.

it should not take more than a day to get this resolved and to top it off, all the issues with America and breaking ties with google have made me wonder if this was just a huge mistake. I would have assumed that Huawei would focus even more on client satisfaction now than before to keep the clients they still have happy till they can get their business issues sorted out