Horrible Service from Huawei after phone stopped working because of their EMUI system.

My phone would not switch on after I tried to restart it due to an EMUI screen that appeared. The screen showed 3 options I needed to choose before continuing, which were: Reboot System Now Wipe data/factory reset Wipe cache partition Despite several attempts to choose all different options, but phone would still not switch back on.

I submitted the huawei p8 lite to the Melrose service centre on the 1st of August. I kept calling the call centre to ask what is going on with my phone, no one could give me a definite answer. On the 24th of August, I email the melrose team, and only then do they decide to tell me that there is a quotation I was "supposed" to have received, and only then after sending an email to follow up, did i receive the quote.

No one bothered to explain to me why my phone was out of warranty, since i have had the phone for less than 2 years. I then had to go back to them again to ask why, only then did they decide to explain.

I was told that an sms and email would be sent to me after the phone assessments are done, but none of that happened. I had to keep following up and still without a proper phone for that entire time.

Now I am told to pay R2460.12 before my phone can be fixed. So i am still sitting with an unfixed phone, 4 weeks later, and was only told of this yesterday.

Extremely dissatisfied with your service Huawei.