Horrible service

I booked my device with WeFix on the 15th of November 2017 for a screen replacement after being referred by a Huawei service agent and to date I haven't heard from them since and everytime I call, I'm being told they haven't received stock from the Huawei store. I don't understand how they could be waiting for stock for over two months or is maybe because they prioritizing other clients? Why aren't you guys sending stock to the WeFix Cresta branch? Is there a way I could maybe return this device and maybe deal with a company that takes my needs into consideration?