Hauwei Cell Phone Repair Centre

We travelled from Boksburg to Melrose Arch to book in my daughters Mate S cell phone which is on contract for repair due to smashed screen (dropped the phone) 19th July 2017. Was told to phone the Call Centre for tracking status on repair. JOB CARD NO. H1HW078927 - IMEI no. ********** ********** 4So on the 11th Aug I rang and was informed there was a ******* at the repair centre all handsets were ******. Must await out come of investigation. Rang 17th Aug no result yet to the investigation. Phoned 2 weeks handsets have been retrieved and await spares to repair. Aug 24th rang and was told by Lara spares arrived handset in process of being repaired. Then on 06th Sept when I phoned was informed that they are awiting spares to repair?????? I asked to speak with someone higher to escalate the issue - Bongani who promised to escalate and ring me back before close of business that day. Received no feed back so rang him back the next day 07th Sept and left message as he wasn't available. Bongani only returned my call on the morning 08th sept he escalated and will keep me updated. Nothing from Bongani up until today when I had to phone in again and again he wasn't available waited 14 minutes while they located him only to be told again awaiting parts........this is when I lost it and demanded to go higher but conveniently that person wasn't available. They are resisting to hand over contact details for anyone higher and the email addres to escalate this issue surprise surprise one gets no response. You are not allowed to phone the repair centre. So what's next do I drive to Melrose Arch and cause a scene? So guys after sale service for Hauwei is shocking tomorrow 19th Sept will be 2 months .......who is going to refund me the 2 months contract fees for phone I don't have!!!! Hauwei get your frikin act together and find someone in your irganisation that understands the words "CLIENT SERVICE"